Sascha SchlachterCustomer Success and Organisational Development Professional



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About Me

/Who Am I

I offer extensive background and significant accomplishments in developping sales & sourcing strategies for IT Services, Professional Services, HR and several other industries all closely linked to customer success:

  • Customer Relationship Management
  • Program and Project management
  • Marketing and Sales development
  • Sourcing & Vendor Management
  • Change management
  • Performance systems development
  • Business process optimization

I have often been working as part of collaborative teams, taking considerable interaction with stakeholders including senior leadership and C-level, with the goal of achieving significant value, cost optimization, partnering strategies, and continuous quality improvement of my community.

Also, I have previous team leadership experience with direct reports.

Being curious by nature, I am an autodidacte, passioned by cooking and photography, which taught me not to be shy of re-interpreting receipes and innovate by inspiration, even in complex business.



Success is the sum of the right decisions.

- Deutsche Bank -


/Sure, I can help!

I offer a proven track record in industry assignment and sucessful program implementation and development.

CRM & Digital Transformation

Be it classic client-facing relationship or modern CRM-SaaS, I help you and your organisation in developping just the right strategy.

Not enough, I will help to define, set-up, implement, measure, document and initiate necessary change plans.

I will assist you in every complex situation and provide a 360° full-service. Guaranteed!


In modern business, Change is often associated to anxiety, although it happens every day! First, Change can be unpredictable; people change their thinking, beliefs and behaviour.

It’s a psychological thing. Change will only be embraced if your organization and your people are given time to reposition and reflect about what and who they are….as humans, as professionals.

Constructive change is possible and it will empower your people, your organisation and your customers!


Since my early days in business, I am 100% convinced that unhappy customers can ruin your image faster than you could build it!

As an experienced Customer Success Manager, I bring great consultative skills and product/service management knowledge, enabling me to deeply understand your ecosystem.

There is more to modern CSM than monitoring performance, it’s caring about the quality of your company’s relationships.


Thanks to Sascha's involvement and extensive business knowledge, we were able to win our most important pitch yet.
Mike Beuttner, CEO Kulturbox GmbH
Sascha has shown consistent relationship expertise, vision and hands-down commitment. You'll be well served having him in your team
Marc Schönholzer, CEO Nemensis AG


90%Program Management
90%CRM & Engagement
80%Performance Management
70%HR Management


/Things done… so far!

Déc 2015

Certified Salesforce Administrator


ADM201 Certification since 2015 Experience in Implementation and Roll-out Basic knowledge ADM211/401

Ingénieur professionnel en organisation du travail (SNIPF)

Société Nationale des Ingénieurs Professionnels de France

Equivalent Master Degree in Organizational Development - ISO17024  

Sep 2014
Juil 2004

Certified Marketing Specialist

Swiss Institute of Marketing Management (SAWI)

Sales & Marketing management methodologies, Distribution, Planning, Communication,

Certified eBusiness Process Manager

Brigham Young University - Marriott School of Management, USA

Audit and optimisation of operational business and production processes in eBusiness. Digital Transformation Mapping and Implementation. Project management methodologies (PMI/PMP, Lean, Agile/Scrum, Change)

Fév 2001
Juil 1992

Maturité ès Sciences Economiques

Ecole supérieure de commerce - Neuchâtel

Bachelor degree in Economics

Jan 2015



Freelance Consultant in Organizational Development, Digital Transformation, Project & Change Management, Human Resource Management, Digital Design

Program Operations Lead & Process Manager

Randstad Inhouse Services - Paris and Western France

Lead market HR Solution Program to provide relevant and effective consulting services to businesses, and lead overall delivery of operations, employee experience (talent management), performance and quality management. Develop and maintain key internal/external relationships, which include: business leaders, hiring managers, public and private business/function human resource professionals, industry contacts. In charge for local budgets, HR solution effectiveness metrics, and local SLAs (costs and ROIs of solutions delivered) Work with Regional Lead to develop strategy for the effective delivery and coordination of Customer and Employee Experience, i.e. Talent Development Strategies, Compensation and Benefits, ... Responsible for achieving market performance metrics and customer engagement.

Déc 2014
Mar 2014

Management Consultant

Kulturbox - Basel, Switzerland

• Support management in strategic business development activities (Lobbying) in the public advertisement sector • Deliver advice to management, prepare and execute workshops • HR Consulting and Staff training • Media & Content development • Marketing Project Leader

Program Director – Key Account Manager Life Sciences

Kelly Services - Neuchâtel/Basel, Switzerland

Operational lead of national service program development in HR Contingency Services.. Entire program restructure, organizational change, process design, service management, product management. Proof of concept for managed service provider platform based on SAP-Fieldglass.  

Déc 2011
Avr 2010

Creative Director

Creaoffice Marketing & Communication - Nantes, France

Consulting activity to SME's for: Business and Marketing Conception, Business Identity development CI/CD, Web & Graphic Design, Communication

Key Account Manager Specialized Division

Nestlé Purina Petcare - Vevey-Switzerland

Launch and manage ProPlan Brand deployment in specialized wholesale's networks across Switzerland. Financial Business planning. Contract Management. Account & Performance Management. Marketing & Communications Management.

Déc 2005
Sep 2004

eBusiness Consultant – Account Manager Public

Unisys Corporation - Bern, Switzerland

  • Strategic Marketing and Program Sales Lead to all governmental departments for IT Hard- & Software procurement and solutions deployment
  •  Printing & Scanning, Server & Workforce Infrastructure, Document Workflow Management, Access Infrastructure, Solutions integration
  • Contract Manager to governmental procurement agency
  • Partner Manager for HP, Dell, Lexmark, Microsoft
  • Project and Process Consultant to Swiss Post, affiliates, UPU

Head of Customer Service

Franke Frifri Aro SA

Operate, administer, lead and develop service activities of leading professional deep-fryer manufacturer. Manage service network across Switzerland and Europe.

Mar 1998






TOEIC 985/990








/Work done so far

Excerpt of some of my consulting projects.

Blog (f)

/Management crumbs

Oct 2016

Si à 40 ans t’as pas lancé ta startup, t’as raté ta vie…

Voici un article intéressant sur la réalité des start-ups. Etant moi-même "ancien" "start-upper", je peux confirmer en grande partie ces affirmations. Créer une start-up, avec une passion dévorante, tout en…

Read More

The Greatest Sales Deck I’ve Ever Seen – Comment préparer votre Pitch

Voici un article intéressant sur comment préparer votre présentation de vente.

Read More

Sep 2016
Oct 2016

Apprendre à regarder la vie

S'il y a une chose qui m'accompagne depuis ma plus jeune enfance, c'est la photographie. J'ai la chance d'avoir un papa dont c'était l'univers, sa vie professionnelle, son gagne-pain pendant…

Read More

Les 10 commandements du Leadership

1. Rester optimiste Vos collaborateurs se fient à vous pour la direction stratégique des affaires. Leur faire part de vos soucis et de vos préoccupations est synonyme de provoquer incertitudes…

Read More

Sep 2016
Sep 2016

Besoin de prendre une décision? Allez faire une marche!

OK, pas juste marcher, mais marcher avec un but. Je fais cela depuis des années. D'une part pour promener mon chien, d'autre part depuis moins longtemps, pour entretenir ma musculature…

Read More

Recrutez des cadres…….avec passion!

De nos jours, nous entendons beaucoup de choses sur l'importance d'embaucher des personnes hautement qualifiées. Mais je pense qu'il est important de se rappeler que, bien qu'elle ne compte pour…

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Sep 2016
Par-ci et par là...
Sep 2016

10 Questions à poser quand vous redessinez un process.

Comment pouvons-nous réduire les étapes de ce processus? Comment pouvons-nous combiner des étapes pour le rendre plus simple à suivre? Peut-on réutiliser un système ou un outil existant pour nous…

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17years of experience
200million turn-over generated
50happy clients
2494coffee cans


/Get in touch with me